The Decision Games Pledge Program is an online preorder
system for gamers to "pledge” their support to purchase future games.
Pledge orders will receive a minimum 25% discount from the final retail
price. Shipping and handling charges are not included in the game price
and are added at the time of processing the pledge order. We provide
estimated pricing during the time that the pledge game is being produced,
however the final price is subject to change based on the latest components,
printing, and shipping costs. Please note we NEVER collect funds for pledge
games until the game has completed printing and is in transit to our warehouse.
Once you pledge for a game, you will be entered into the
database for that game. Once that game Is on its way to the US, we will send
out confirmation emails. You must reply to this email in order to be listed as
confirmed. Only confirmed pledge orders will be processed. In the confirmation
email, there will be steps to complete to make sure that your pledge order is
ready to ship.
Once the game is on its way, we
will send out a confirmation email asking you to:
-Reply to the email stating that you confirm your
pledge order (Check spam/junk folders)
-Login to the website and update your payment
information
-Check that your shipping and billing information
is up-to-date on your pledge order
-Reply to the confirmation email with your CVV
code for the card used (We have various ways to accept this information).
You can look through your past orders by logging in to your
account and navigating to the past orders section.
If you update your payment information but fail to reply to
the confirmation email that you confirm and supply your CVV code for the card
used, your pledge will be forfeited.
If we do not hear from you, we will mail out a physical
letter.
TO PLEDGE FOR GAMES
To pledge
for games, go to the game shop page to place your pledge order. Pledges are a
commitment to purchase a game when published. No payment information is
required to make pledges. Credit card information or a check will be required
once a game completes production and is in transit to our warehouse. Please
pledge for a game only once unless you want multiple copies of the game. Please
place one order per game that you are pledging for. This reduces the chance of
errors occurring.
RETURNING PLEDGE CUSTOMERS
To update
your customer profile or shipping information, review and amend your pledge
game list, or enter your payment information when you have been notified a game
is in transit and will be shipping shortly, go to your account and look through
your past orders for the pledge order to make amendments. (Request a
step-by-step information sheet if unable to find it)
